Billing, Subscriptions, Cancellations, and More!
Is there a free trial available? Certainly! New users receive 120 bonus credits, equivalent to 2 hours of transcription. During this trial, you'll have access to all of Minutes Builder's features. Once your credits are used up or if you need more, simply upgrade to one of our paid plans. Start with the basic plan and scale up as needed.
Should I opt for a monthly or annual subscription? The key difference lies in cost savings. Opting for an annual plan offers substantial savings, equivalent to receiving 4-5 months free, compared to the monthly plan.
Can I switch my subscription plan? Of course! You have the liberty to upgrade or downgrade your plan at any time. When you switch, the payment is automatically prorated.
How can I cancel subscription? Cancelling your subscription is hassle-free and can be done any time. Post-cancellation, you'll retain access to your current plan until the end of your billing cycle. However, once your paid plan ends, you will only be able to view your existing minutes without the ability to edit or create new ones. If you encounter any difficulties, feel free to email us at email@example.com.
Can I request a refund? Yes, you can. If our service doesn't meet your expectations, you can ask for a refund within 15 days of your initial payment. We process refunds within one business day - no hard feelings, no questions asked. Visit this link for more information about our 15-days money-back guarantee.
What are top-ups? Are you running low on credits? No worries! Top-Ups will allow you to purchase minutes for audio transcription without having to change your current plan.
Are my payments secure? Absolutely. Your payment information is secure as we don't have access to it. All transactions, whether for a subscription plan or one-time purchase, are processed directly through Stripe.
How do I access my invoices? All your invoices and receipts are easily accessible on Stripe's dashboard. Alternatively, if you need them sent to you, just email us at firstname.lastname@example.org, and we'll ensure you receive them promptly.
How can I delete my account? Simply send an email to email@example.com to request an account deletion. We'll handle the rest.
We hope this answers your questions! Don't hesitate to reach out if you have further queries.