Is there a free trial available?
Absolutely! You can avail yourself of our complimentary trial under our Free Plan. The best part is you don't need to provide your credit card details to access these free credits.
How can I cancel subscription?
The cancellation process is straightforward. Navigate to our 'Pricing' page and select the 'cancel' option. This will direct you to the Stripe dashboard, where you can manage your subscription. If you encounter any difficulties, feel free to email us at support@kukarella.com. Remember, you can cancel subscription anytime and continue using your plan until the end of your billing period. Once your paid plan expires, you'll be shifted to a free plan, and the Pro features will be disabled.
What does the 'snooze' option entail?
The 'snooze' option provides you with the flexibility to pause your subscription when you're not using Kukarella. For instance, if you've just finished a project and foresee no use for our service in the following month, you can hit 'snooze'. This pauses your plan for up to 30 days, during which you can reactivate your plan whenever you're ready, retaining access to all your projects. This option is accessible from the Stripe dashboard.
Can I request a refund?
Yes, you can. If our service doesn't meet your expectations, you can ask for a refund within 15 days of your initial payment. We process refunds within one business day - no hard feelings, no questions asked. Visit this link for more information about our 15-days money-back guarantee.
What are top-ups?
Are you running low on credits? No worries! Top-Ups will allow you to purchase characters for text to speech conversion or minutes for audio transcription without having to change your current plan.
Are my payments secure?
Absolutely. Your payment information is secure as we don't have access to it. All transactions, whether for a subscription plan or one-time purchase, are processed directly through Stripe.
How can I delete my account?
Simply send an email to support@kukarella.com to request an account deletion. We'll handle the rest.
Can I switch my subscription plan?
Of course! You have the liberty to upgrade or downgrade your plan at any time. When you switch, the payment is automatically prorated. Additionally, you can choose between a monthly or an annual subscription - the latter can save you up to 40%.
We hope this answers your questions! Don't hesitate to reach out if you have further queries.