Question 1

How do I create an account on Kukarella?

Accepted Answer

Registration is simple. Sign up using your email, Google, Facebook, or Twitter account and you’ll have instant access to the free plan. No credit card required.

Question 2

Are my Payments secure?

Accepted Answer

We do not have any access to your payment information. All payments are processed directly through PayPal, whether they are for a Premium plan or a one-time top-up purchase.

Question 3

What are Top-up credits?

Accepted Answer

If you are running out of credits, you can purchase a top-up. These credits will be added to your balance and they never expire. Please remember, that top-up does not unlock Premium features. If you are on a Free plan and you purchase a top-up, you stay on a Free plan, with limited access to Kukarella’s features. If you do upgrade your plan to Premium, you’ll then get a 30% discount for all top-ups.

Question 4

What are the benefits of the Premium plan?

Accepted Answer

Do you need access to the largest online library of voices, that will allow you to create audio versions of your script or book in a matter of minutes? Then Premium is the right choice for you. It will unlock all of Kukarella’s features and it also comes with 100,000 characters for text to speech conversion and 60 minutes for audio transcription a month. And there is another reason to go Premium: you’ll get a 30% discount for all top-ups.

Question 5

How do I pay?

Accepted Answer

When you create an order, you will be redirected to PayPal to complete your purchase. From there, you can choose to pay with existing PayPal funds or make a manual payment using PayPal's credit card processing system.

Question 6

Can I cancel Premium and get a refund?

Accepted Answer

If our text to speech or audio to text services have not performed as you expected, just send an email to nazim@kukarella.com requesting a refund within the first 15 days and you'll receive a complete refund for your Premium membership. We guarantee the refund will be processed within one business day. No hard feelings, no questions asked. For more details please check our

Question 7

Do I need to commit to monthly payments?

Accepted Answer

You can choose the option to renew Premium subscription automatically or do it manually. However, you need to remember: in the case that you miss a renewal, you will immediately be moved to a Free plan and after 24 hours lose access to the files that you created on Kukarella. Therefore, we recommend that you enable auto-renewal and disable it only when you are sure that all files are saved on your computer.

Question 8

How can I get free credits?

Accepted Answer

Referral bonuses allow you to acquire credits without having to spend a dime. You can get them by referring people to any one of our paid plans. Once the new paid subscription has been verified, the appropriate bonus credits will be applied to your current balance.

Question 9

How can I contact Kukarella?

Accepted Answer

If you have any questions, concerns, or feedback regarding Kukarella services, you can always reach out to us from our 'Contact Us' page. We will respond within one business day.