1. Information Collection

We collect two types of information:

• Personal Information: When you register for an account, use our services, or communicate with us, we may collect information such as your name, email address, payment details, location data (depending on your settings), and preferences.
• Usage and Device Information: We automatically gather data about your engagement with our service, including IP address, browser type, device information, and interaction metrics, to enhance our offerings.

2. Use of Information

We use your information to:

• Deliver and improve our services.
• Process transactions and communications efficiently.
• Provide support and address any inquiries you may have.
• Inform you about updates, special offers, and relevant information (with your consent).
• Analyze service usage patterns to improve user experience.

3. Legal Bases for Processing

We process your information based on several legal grounds:

• Consent: We may request your consent for specific purposes, such as sending marketing communications or using certain cookies.
• Contract Performance: We need your data to deliver the services you request and fulfill our contractual obligations.
• Legal Obligation: We may be required to disclose data in response to lawful requests from legal authorities.
• Legitimate Interests: We use some data to improve our services, prevent fraud, and secure our platform. We strive to ensure these interests do not override your privacy rights.

4. Sharing of Information

We may share information under limited circumstances:

• With trusted service providers under contract who help with our business operations (e.g., payment processing, data hosting).
• When legally required or to protect our rights and the rights of others.
• With affiliates in the context of a business transaction (merger, acquisition) after providing appropriate notice and obtaining necessary approvals.
• Upon your specific direction or with your explicit consent.

5. Data Security

We implement industry-standard security measures to safeguard your data, including encryption at rest and in transit, access controls, and regular security assessments. However, we acknowledge that no system can guarantee absolute security.

6. Children's Privacy

Our service is not directed at children under the age of 16 (or a different age as defined by relevant regulations). We do not knowingly collect personal information from children without verifiable parental consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its deletion

7. International Data Transfers

We operate from Kelowna, British Columbia, Canada, and comply with applicable data transfer laws. If we transfer your data outside Canada, we will implement appropriate safeguards, such as Standard Contractual Clauses, to ensure its protection.

8. Compliance and Cross-Border Transfers

Kukarella complies with applicable data protection laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), the General Data Protection Regulation (GDPR), and others. When transferring personal information internationally, we implement appropriate safeguards like Standard Contractual Clauses.

9. Data Retention

We retain personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements, unless a shorter retention period is required by law. We periodically review our need to keep personal information.

10. Your Rights

You have certain rights over your data, including the right to access, correct, delete, or restrict its use. You can also object to certain processing activities, such as receiving marketing communications. To exercise these rights, please contact us at [contact details].

11. Data Protection Officer

We have appointed a Data Protection Officer (DPO) who oversees our privacy practices. You can reach out to our DPO at support@kukarella.com with any questions or concerns.

12. Third-Party Links

We are not responsible for the privacy practices of third-party websites linked from our service. We encourage you to review their privacy policies to understand their data handling practices.

13. Changes to This Policy

We will notify you of significant changes to this policy via email and/or a prominent notice on our website. We will also update the "Last Updated" date at the bottom of this policy.

14. Data Breach Procedures

In the event of a data breach, we will promptly notify affected individuals and regulators as required by law. The notification will detail the nature of the breach and the steps taken to address it.

15. Contact Us

For any privacy-related inquiries, please contact us at support@kukarella.com