At Kukarella, we value our users' trust above all. Our commitment to maintaining a high standard of data protection is paramount. We recently received some pertinent questions from our user Deana Mourad, who wanted more detailed information on our data protection protocols. We believe in transparency and will be addressing these queries below, offering a deeper understanding of our data protection mechanisms.

**What data protection methods are in use, encryption, etc.?**

At Kukarella, we have recently revamped our security protocols to make them even more robust. We understand that your data is sensitive, and its security is our top priority. We use strong encryption to protect all communication between our web server and your browser. We have also configured our web server to disallow the use of weak ciphers, minimizing the risk of any unauthorized access.

**Is my data used in any training or system testing, etc.?**

Simply put, no. We respect your privacy and confidentiality. Your data is solely used to deliver the services you requested. We do not use your data for training our models, system testing, or any other purposes beyond providing the services you've signed up for.

**Are records/transcriptions that I choose to delete, permanently deleted from Kukarella servers/database?**

Yes. Once you choose to delete a record or transcription, it's permanently removed from our servers and databases. You have full control over your data, and we honor your decisions regarding their management.

**What happens to the real-time transcription if interrupted by a phone call, does it automatically get saved, placed on pause?**

You retain full control over your real-time transcriptions. If an interruption such as a phone call occurs, you can manually pause or save the transcription based on your needs. This feature ensures your work isn't lost due to unexpected interruptions.

**If there is a problem with saving the real-time transcribed text, is an audio file created as a back-up?**

If there's an issue while saving your transcribed text, an error message will be displayed to inform you about the situation. Unfortunately, an audio file isn't created as a back-up in this scenario. However, until you receive a confirmation of successful saving, the transcription remains active on your screen.

Our commitment to data protection and user privacy is unwavering. We appreciate these insightful questions from our users, as they provide an opportunity for us to clarify our processes and reassure our users about our security measures. Please don't hesitate to reach out with any more questions or concerns; we're here to help. Send email to support@kukarella.com or use our chat

Deana Mourad asked, and we answered! Discover how we safeguard your data with robust encryption, strict privacy practices, and user-controlled data management. Rest easy knowing your data is in good hands.

Your Data, Our Priority: Addressing Concerns about Data Protection

<p>At Kukarella, we value our users' trust above all. Our commitment to maintaining a high standard of data protection is paramount. We recently received some pertinent questions from our user Deana Mourad, who wanted more detailed information on our data protection protocols. We believe in transparency and will be addressing these queries below, offering a deeper understanding of our data protection mechanisms.</p>
<p><strong>What data protection methods are in use, encryption, etc.?</strong></p>
<p>At Kukarella, we have recently revamped our security protocols to make them even more robust. We understand that your data is sensitive, and its security is our top priority. We use strong encryption to protect all communication between our web server and your browser. We have also configured our web server to disallow the use of weak ciphers, minimizing the risk of any unauthorized access.</p>
<p><strong>Is my data used in any training or system testing, etc.?</strong></p>
<p>Simply put, no. We respect your privacy and confidentiality. Your data is solely used to deliver the services you requested. We do not use your data for training our models, system testing, or any other purposes beyond providing the services you've signed up for.</p>
<p><strong>Are records/transcriptions that I choose to delete, permanently deleted from Kukarella servers/database?</strong></p>
<p>Yes. Once you choose to delete a record or transcription, it's permanently removed from our servers and databases. You have full control over your data, and we honor your decisions regarding their management.</p>
<p><strong>What happens to the real-time transcription if interrupted by a phone call, does it automatically get saved, placed on pause?</strong></p>
<p>You retain full control over your real-time transcriptions. If an interruption such as a phone call occurs, you can manually pause or save the transcription based on your needs. This feature ensures your work isn't lost due to unexpected interruptions.</p>
<p><strong>If there is a problem with saving the real-time transcribed text, is an audio file created as a back-up?</strong></p>
<p>If there's an issue while saving your transcribed text, an error message will be displayed to inform you about the situation. Unfortunately, an audio file isn't created as a back-up in this scenario. However, until you receive a confirmation of successful saving, the transcription remains active on your screen.</p>
<p>Our commitment to data protection and user privacy is unwavering. We appreciate these insightful questions from our users, as they provide an opportunity for us to clarify our processes and reassure our users about our security measures. Please don't hesitate to reach out with any more questions or concerns; we're here to help. Send email to support@kukarella.com or use our chat</p>


Addressing Concerns about Data Protection - Your Data, Our Priority

Learn how Kukarella’s Prime Plan works—monthly or yearly billing, rollover credits, top-ups that never expire, and full access to AI voices, cloning, transcription, and more

Kukarella Paid Plans & Top-Ups Explained – Credits, Features & Flexibility

<p>At Kukarella, we offer a single, all-inclusive <strong>Prime Plan</strong> available in two billing options: <strong>Monthly</strong> and <strong>Yearly</strong>. Both plans include full access to our features, and the main difference lies in how and when you receive your credits.</p><p>&nbsp;</p><p>&lt;iframe width="560" height="315" src="https://www.youtube.com/embed/sV0OmBWovWs?si=C3nDZdDig5OVx8nC" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen&gt;&lt;/iframe&gt;</p><h3>🔄 Monthly vs Yearly Plan</h3><p><strong>Monthly Plan:</strong></p><ul><li>Credits are distributed every month.</li><li>Unused credits <strong>roll over to the next month</strong> as long as your subscription remains active.</li><li>Voice cloning credits are added each month.</li></ul><p><strong>Yearly Plan:</strong></p><ul><li>You receive the <strong>entire year’s credits upfront</strong>.</li><li>Unused credits roll over <strong>into the next year</strong> if you renew your subscription.</li><li>You get <strong>12 voice cloning credits</strong> immediately.</li></ul><p>&nbsp;</p><h3>✅ What’s Included in the Prime Plan?</h3><p>With either subscription, you get access to:</p><h4>🔊 Text-to-Speech Credits</h4><ul><li>1 credit = 1 character</li><li>Used for creating voiceovers and dialogues</li></ul><h4>📝 Transcription Minutes</h4><ul><li>1 credit = 1 minute of transcribed audio/video</li><li>Works with real-time conversations or uploaded media files</li><li><strong>Free transcription</strong> of text documents or web content</li></ul><h4>🎨 AI Art &amp; Video</h4><ul><li>Generate images and short video clips using prompts</li><li>1 image = 2 credits</li><li>6-second video = 10 credits</li></ul><h4>🗣 Voice Cloning</h4><ul><li>Monthly plan: 1 new clone voice per month</li><li>Yearly plan: 12 clone voices upfront</li></ul><h4>🧠 AI Toolkit</h4><ul><li>Use advanced AI systems integrated across all tools</li></ul><h4>💼 Commercial Use License</h4><ul><li>All projects created with a paid plan come with <strong>lifetime commercial use rights</strong></li></ul><p>&nbsp;</p><h3>💳 Need More Credits? Use Top-Ups</h3><p>If you run out of credits during a large project, you can <strong>top up anytime</strong>.<br><strong>Top-Up Credits:</strong></p><ul><li>Never expire</li><li>Stay in your account even if you switch to a free plan</li><li>Ideal for flexible, occasional needs</li></ul><p>&nbsp;</p><h3>💸 15-Day Money-Back Guarantee</h3><p>If you're not satisfied for any reason, email <a href="mailto:nazim@kukarella.com"><strong>nazim@kukarella.com</strong></a> within 15 days of your purchase for a full refund. No questions asked, though we always welcome your feedback!</p><p>&nbsp;</p><p>If you have any questions, feel free to message our team. We’re happy to help!<br>Thanks for being a part of Kukarella 🎧</p>

Understanding Kukarella’s Paid Plans and Top-Ups

**Is there a free trial available?**

Absolutely! You can avail yourself of our complimentary trial under our Free Plan. The best part is you don't need to provide your credit card details to access these free credits.

**How can I cancel subscription?**

The cancellation process is straightforward. Navigate to our 'Pricing' page and select the 'cancel' option. This will direct you to the Stripe dashboard, where you can manage your subscription. If you encounter any difficulties, feel free to email us at support@kukarella.com. Remember, you can cancel subscription anytime and continue using your plan until the end of your billing period. Once your paid plan expires, you'll be shifted to a free plan, and the Pro features will be disabled.

**Can I request a refund?**

Yes, you can. If our service doesn't meet your expectations, you can ask for a refund within 15 days of your initial payment. We process refunds within one business day - no hard feelings, no questions asked. Just send us email to support@kukarella.com with your request and we will take care of the rest

**What are top-ups?**

Are you running low on credits? No worries! Top-Ups will allow you to purchase characters for text to speech conversion or minutes for audio transcription without having to change your current plan.

**Are my payments secure?**

Absolutely. Your payment information is secure as we don't have access to it. All transactions, whether for a subscription plan or one-time purchase, are processed directly through Stripe.

**How can I delete my account?**

Simply send an email to support@kukarella.com to request an account deletion. We'll handle the rest.

**Can I switch my subscription plan?**

Of course! You have the liberty to upgrade or downgrade your plan at any time. When you switch, the payment is automatically prorated. Additionally, you can choose between a monthly or an annual subscription - the latter can save you up to 40%.

We hope this answers your questions! Don't hesitate to reach out if you have further queries.

Learn how Kukarella’s Free Plan works, how to cancel or switch subscriptions, request refunds, purchase top-ups, and manage your account securely and easily.

Kukarella Free Trial, Cancellations, Top-Ups & Subscription Management

<h3>Is there a free trial available?</h3><p>Yes! Our <strong>Free Plan</strong> gives you access to trial credits — no credit card required. It’s a great way to explore Kukarella’s features risk-free before committing to a paid subscription.</p><p>&nbsp;</p><h3>How can I cancel my subscription?</h3><p>You can cancel anytime with just a few clicks:</p><ol><li>Go to the <a target="_blank" rel="noopener noreferrer" href="https://www.kukarella.com/pricing">Pricing</a> page.</li><li>Click <strong>“Cancel”</strong> to be redirected to your Stripe dashboard.</li><li>Manage or cancel your subscription there.</li></ol><p>After cancellation, your paid plan will remain active until the end of your billing cycle. Once it ends, your account automatically reverts to the Free Plan and Pro features will be disabled.</p><p>If you run into issues, feel free to email us at <a href="mailto:support@kukarella.com"><strong>support@kukarella.com</strong></a>.</p><p>&nbsp;</p><h3>Can I request a refund?</h3><p>Yes. We offer a <strong>15-day money-back guarantee</strong>. If you're not satisfied for any reason, just email <a href="mailto:support@kukarella.com"><strong>support@kukarella.com</strong></a> within 15 days of purchase and we’ll process your refund within one business day — no questions asked.</p><p>&nbsp;</p><h3>What are top-ups?</h3><p>Top-ups let you purchase <strong>extra credits</strong> without changing your current plan. They’re perfect for larger projects or when you run out of monthly credits.</p><p>💡 <strong>Bonus:</strong> Top-up credits <strong>never expire</strong> and stay in your account even if you switch to the Free Plan.</p><p>&nbsp;</p><h3>Are my payments secure?</h3><p>Yes. All payments are processed securely through <strong>Stripe</strong> — we never store or see your payment details.</p><p>&nbsp;</p><h3>How can I delete my account?</h3><p>To delete your account, simply email us at <a href="mailto:support@kukarella.com"><strong>support@kukarella.com</strong></a> and we’ll handle it promptly.</p><p>&nbsp;</p><h3>Can I switch my subscription plan?</h3><p>Absolutely. You can upgrade or downgrade anytime.</p><ul><li>Changes are <strong>automatically prorated</strong>.</li><li>You can also switch between <strong>monthly</strong> and <strong>yearly</strong> billing.<br>👉 Yearly plan offers <strong>two months for free</strong>.</li></ul><p>&nbsp;</p><p>Still have questions? Reach out to us — we’re happy to help!<br>📩 <a href="mailto:support@kukarella.com"><strong>support@kukarella.com</strong></a></p><p>&nbsp;</p>

Free Trial, Cancellations, Top Ups and More

Learn how Kukarella credits work for text-to-speech, transcription, and visuals. Compare monthly plan credits with top-up options to manage your usage.

Understanding Kukarella Credits: Monthly Plans and Top-Ups

<p>Need more credits but not sure whether to upgrade your plan or buy top-ups? This guide explains how Kukarella credits work and how to manage them based on your needs.</p><h3>🔹 Types of Credits</h3><p>Kukarella provides <strong>two types of credits</strong>:</p><ol><li><strong>Monthly/Yearly Credits</strong><ul><li>Included with your <strong>Prime Plan</strong> (monthly or yearly)</li><li>Renew monthly or annually depending on your billing cycle</li><li><strong>Expire</strong> if unused (unless rolled over under an active subscription)</li></ul></li><li><strong>Top-Up Credits</strong><ul><li>Purchased separately as needed</li><li><strong>Never expire</strong></li><li>Remain in your account even after downgrading to the Free Plan</li></ul></li></ol><h3>🔹 What Credits Are Used For</h3><h4>🗣 Text-to-Speech &amp; Dialogue Generation</h4><ul><li>1 credit = 1 character</li><li>Used for converting text into voiceovers or dialogues</li><li>Supports hundreds of emotional and cloned voices</li></ul><h4>📝 Transcription (Audio &amp; Video)</h4><ul><li>1 credit = 1 minute of speech transcribed</li><li>Works with uploaded files and real-time conversations</li><li>Transcribing plain text or web content is <strong>free</strong></li></ul><h4>🎨 AI Images &amp; Video Clips</h4><ul><li>2 credits = 1 image</li><li>10 credits = 6-second AI-generated video clip</li><li>Just describe what you need — the AI handles the rest</li></ul><h3>🔹 Managing Your Credits</h3><p>Running low? You have options:</p><h4>🆙 Upgrade Your Plan</h4><ul><li>Switch to a higher volume plan (monthly or yearly)</li><li>Ideal if you regularly need more credits</li><li>Includes voice cloning and commercial rights</li></ul><h4>➕ Buy Top-Up Credits</h4><ul><li>Add credits anytime without changing your plan</li><li>Best for one-time projects or occasional bursts of use</li><li>Available via the <a target="_blank" rel="noopener noreferrer" href="https://www.kukarella.com/pricing">Pricing Page</a></li></ul><h3>💡 What’s the Difference Between Monthly and Top-Up Credits?</h3><p><strong>Monthly/Yearly Credits</strong></p><ul><li>Included with your <strong>Prime Plan</strong></li><li>Roll over to the next billing cycle as long as your paid subscription stays active</li><li>If you downgrade to the Free Plan, you get a <strong>30-day grace period</strong> to keep using them</li><li>Renew your subscription within the grace period and <strong>all unused credits stay in your balance</strong></li></ul><p><strong>Top-Up Credits</strong></p><ul><li>Purchased separately, anytime</li><li><strong>Never expire</strong></li><li>Stay in your account even if you're on the Free Plan</li><li>Ideal for extra usage or one-time needs</li></ul><h3>💬 Need Help?</h3><p>We’re here to support you!<br>📧 Email us at <a href="mailto:support@kukarella.com"><strong>support@kukarella.com</strong></a></p>

Kukarella Credits and Top-Ups Explained

Learn how to pause and restart your Kukarella subscription in a few clicks. Simple steps for cancellation and renewal through Stripe payment system.

How to Cancel or Renew Your Kukarella Subscription

<p>Need to pause your subscription? Kukarella gives you the flexibility to cancel and renew your plan at any time — no hassle, no penalties.</p><hr><h3>🔻 Canceling Your Subscription</h3><p>To cancel your subscription:</p><ol><li>Go to the <a target="_blank" rel="noopener noreferrer" href="https://www.kukarella.com/pricing">Pricing Page</a></li><li>Locate your current plan</li><li>Click <strong>“Cancel”</strong></li><li>Confirm the cancellation in the Stripe portal</li></ol><p>Your subscription will remain active until the end of your billing period. After that, your account automatically switches to the Free Plan.</p><hr><h3>🔁 Renewing Your Subscription</h3><p>When you’re ready to come back:</p><ol><li>Return to the <a target="_blank" rel="noopener noreferrer" href="https://www.kukarella.com/pricing">Pricing Page</a></li><li>Select <strong>“Renew Plan”</strong> under your preferred option</li><li>Confirm your renewal through Stripe</li></ol><p>If you’re within your <strong>30-day grace period</strong>, all unused credits from your previous subscription will be restored automatically.</p><hr><h3>⚙️ Use Kukarella On Your Schedule</h3><p>Kukarella is built for flexibility:</p><ul><li>Subscribe only when you need it</li><li>Cancel anytime — no long-term commitment</li><li>Renew easily when you're ready to create again</li></ul><hr><h3>💬 Need Help?</h3><p>Our team is always here to assist.<br>📧 Email us at <a href="mailto:support@kukarella.com"><strong>support@kukarella.com</strong></a></p><p>&nbsp;</p><p>&nbsp;</p>

How to Cancel and Renew Your Kukarella Subscription

Get all the details about Kukarella's plans, pricing, payments, and our commitment to data protection

Pricing, payments and privacy