**Is there a free trial available?**

Absolutely! You can avail yourself of our complimentary trial under our Free Plan. The best part is you don't need to provide your credit card details to access these free credits.

**How can I cancel subscription?**

The cancellation process is straightforward. Navigate to our 'Pricing' page and select the 'cancel' option. This will direct you to the Stripe dashboard, where you can manage your subscription. If you encounter any difficulties, feel free to email us at support@kukarella.com. Remember, you can cancel subscription anytime and continue using your plan until the end of your billing period. Once your paid plan expires, you'll be shifted to a free plan, and the Pro features will be disabled.

**What does the 'snooze' option entail?**

The 'snooze' option provides you with the flexibility to pause your subscription when you're not using Kukarella. For instance, if you've just finished a project and foresee no use for our service in the following month, you can hit 'snooze'. This pauses your plan for up to 30 days, during which you can reactivate your plan whenever you're ready, retaining access to all your projects. This option is accessible from the Stripe dashboard.

**Can I request a refund?**

Yes, you can. If our service doesn't meet your expectations, you can ask for a refund within 15 days of your initial payment. We process refunds within one business day - no hard feelings, no questions asked. Visit this link for more information about our 15-days money-back guarantee.

**What are top-ups?**

Are you running low on credits? No worries! Top-Ups will allow you to purchase characters for text to speech conversion or minutes for audio transcription without having to change your current plan.

**Are my payments secure?**

Absolutely. Your payment information is secure as we don't have access to it. All transactions, whether for a subscription plan or one-time purchase, are processed directly through Stripe.

**How can I delete my account?**

Simply send an email to support@kukarella.com to request an account deletion. We'll handle the rest.

**Can I switch my subscription plan?**

Of course! You have the liberty to upgrade or downgrade your plan at any time. When you switch, the payment is automatically prorated. Additionally, you can choose between a monthly or an annual subscription - the latter can save you up to 40%.

We hope this answers your questions! Don't hesitate to reach out if you have further queries.

Have questions? We've got answers! Learn about refunds, secure payments, top-ups, plan switching, and even account deletion. Get peace of mind with Kukarella. Don't hesitate to reach out if you have further queries

How to Get Started with Kukarella: Free Trial, Cancellations, and More!

In the grand tapestry of today's digital world, our service plays a critical role. As an intermediary, we provide an intuitive and efficient interface for leading text-to-speech service providers. This notable list includes giants like Google Text-to-Speech, Amazon Polly, IBM Watson Text-to-Speech, and Azure Text-to-Speech. 

We pride ourselves on offering a streamlined experience, hiding the complexity of using these services under the hood. Yet, like any digital maestro, we are still subject to the limitations of our virtuoso performers.

Starting with Google, the majority of their voices reverberate at a sample rate of 24,000 Hz. However, there are three exceptions to the rule that resonate at a slightly lower frequency of 22,050 Hz. You can explore more about the voices Google offers [HERE](https://cloud.google.com/text-to-speech/docs/wavenet#wavenet_voices)

On the other side of the tech globe, IBM Watson's voices serenade us at a consistent sample rate of 22,050 Hz. We have the freedom to specify diverse values, but IBM remains the maestro, deciding to up or downscale the sample rate rather than generating it afresh. [Details](https://cloud.ibm.com/apidocs/text-to-speech#synthesize) of IBM's text-to-speech services

Our partners at Amazon play their part in the symphony, offering a range of sample rates, with the crescendo hitting at 24,000 Hz. In our pursuit of superior quality, we utilize the highest sample rates possible for each voice type. [Details]( https://docs.aws.amazon.com/polly/latest/dg/API_SynthesizeSpeech.html#API_SynthesizeSpeech_RequestSyntax) 

Finally, Azure's voices stand as a testament to the highest audio fidelity, supporting an output of 48,000 Hz sample rate. We harness this power to its fullest, delivering voice outputs with a 48,000 Hz sample rate, 16-bit depth, and a single channel (mono).

Do note that for synthesized voices, stereo or 2-channel audio would be akin to a flamenco dancer performing a samba. There's simply no spatial information to capture in the stereo field. It's not their dance.

For each and every voice we serve, we ensure the use of the highest sample rates and bit depth that each provider can bestow. While we strive for higher sample rates, the current landscape of most platforms allows us only so much.

Once our digital orchestra concludes its performance, our service steps in to ensure the crescendo does not fade. The audio is encoded into an MP3 format during storage, with a keen focus on preserving the highest quality within these files. Rest assured, with us, your auditory experience is always in good hands.

The simple truth lies in the boundaries set by our service providers themselves. Not all providers support the higher 48,000 Hz rate

Why is the sample rate of text to speech voices is low?

At Kukarella, we value our users' trust above all. Our commitment to maintaining a high standard of data protection is paramount. We recently received some pertinent questions from our user Deana Mourad, who wanted more detailed information on our data protection protocols. We believe in transparency and will be addressing these queries below, offering a deeper understanding of our data protection mechanisms.

**What data protection methods are in use, encryption, etc.?**

At Kukarella, we have recently revamped our security protocols to make them even more robust. We understand that your data is sensitive, and its security is our top priority. We use strong encryption to protect all communication between our web server and your browser. We have also configured our web server to disallow the use of weak ciphers, minimizing the risk of any unauthorized access.

**Is my data used in any training or system testing, etc.?**

Simply put, no. We respect your privacy and confidentiality. Your data is solely used to deliver the services you requested. We do not use your data for training our models, system testing, or any other purposes beyond providing the services you've signed up for.

**Are records/transcriptions that I choose to delete, permanently deleted from Kukarella servers/database?**

Yes. Once you choose to delete a record or transcription, it's permanently removed from our servers and databases. You have full control over your data, and we honor your decisions regarding their management.

**What happens to the real-time transcription if interrupted by a phone call, does it automatically get saved, placed on pause?**

You retain full control over your real-time transcriptions. If an interruption such as a phone call occurs, you can manually pause or save the transcription based on your needs. This feature ensures your work isn't lost due to unexpected interruptions.

**If there is a problem with saving the real-time transcribed text, is an audio file created as a back-up?**

If there's an issue while saving your transcribed text, an error message will be displayed to inform you about the situation. Unfortunately, an audio file isn't created as a back-up in this scenario. However, until you receive a confirmation of successful saving, the transcription remains active on your screen.

Our commitment to data protection and user privacy is unwavering. We appreciate these insightful questions from our users, as they provide an opportunity for us to clarify our processes and reassure our users about our security measures. Please don't hesitate to reach out with any more questions or concerns; we're here to help. Send email to support@kukarella.com or use our chat

Deana Mourad asked, and we answered! Discover how we safeguard your data with robust encryption, strict privacy practices, and user-controlled data management. Rest easy knowing your data is in good hands.

Your Data, Our Priority: Addressing Concerns about Data Protection

Here, you'll find all the cost-related deets to keep your wallet and Kukarella happily in sync. Because we all know, the best friendships start with a clear understanding of 'Who pays for what?'!

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All about pricing on Kukarella. Because we all know, the best friendships start with a clear understanding of 'Who pays for what?'!

Pricing, payments and privacy